Help
Returns & Exchanges
Items UNWORN, UNDAMAGED can be returned within 30 days of dispatch date.
Items must be with their original tags and no evidence of stains or odors.
How to return;
- Email info@bornchaser.com or click here
- Include your BCM order number e.g. BCM6001
- Outline the issues & the outcome you want
- Attach photos of front, back, side & closeups of items & packaging
After everything has been checked, you will be sent a return form.
How to send:
- Print out both attachments
- Fill all boxes on the form
- Place form inside bag
- Stick the return label over the original label
- Drop off parcel to your nearest post office
How long till the return is processed?
Returns are checked within 2 working days of delivery.
Refunds take 2-7 working days to reach your original payment method, depending on your bank.
If an item is lost during transit at no fault of customer, we will credit of equal value however If an item is lost due to incorrect address or service used, customer is not liable to a replacement or refund.
Any item(s) returned damaged may be rejected and sent back to the customer at the discretion of Bornchaser.
Shipping Times
UK
Standard 48HR Delivery [2-3 days] £4
Free 24HR shipping [3-6 days] Orders £75.00+
Express Delivery [1-2 days] £8
FREE Express Delivery [1-2 days] Orders £175+
EU
Standard International via UPS [4 days] £13
Express International via UPS [1-2 days] £18
FREE International via UPS [7- 10 days] Orders £135+
USA
Standard International via UPS [4 days] $17.50
Express International via UPS [1-2 days] $28.90
Rest Of World
Standard International via UPS [4 days] £13
Express International via UPS [1-2 days] £18
50% OFF International via UPS [7- 10 days] £6.50 - Orders £135.00+
New Drop & Preorders
Shipping times for these can vary from 1-4 weeks
Always check product description for accurate product dispatch date.
Most items are instock & available for immediate dispatch.
Dispatch Times
We aim to pack all orders that are in stock, within 48hrs of order date.
On average, we ship within 26hrs (Mon - Sat).
Location
PO BOX 78443, London, United Kingdom, SE1P 6PH
Reviews
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